Question 1

How does the eye test work?

Accepted Answer

Our tests take place online, directly in your browser. You complete a series of visual exercises (acuity, contrast, colors, etc.) by following simple instructions. The test takes only a few minutes, and you get your results immediately.

Question 2

Are the tests reliable?

Accepted Answer

Our tests rely on recognised screening methods such as the Snellen chart, pseudo-isochromatic plates and the Amsler grid. They provide a good indication of your vision and do not replace an exam by an ophthalmologist. If you have any doubt or visual discomfort, we recommend consulting a healthcare professional.

Question 3

Can I take the tests on mobile?

Accepted Answer

Yes. The tests work on computer, tablet, and smartphone, with no app to install. For more accurate results, set your screen brightness to maximum, sit in a well-lit room, and respect the indicated distance before each exercise.

Question 4

Does the 48-hour trial at  include all the tests?

Accepted Answer

Yes. During the 48-hour trial, you get access to all the tests: visual acuity, contrast, color vision, night vision, depth perception, binocular vision, visual field, and additional tests, as well as your detailed results.

Question 5

How do I cancel my /month subscription?

Accepted Answer

The subscription is commitment-free. You can cancel it at any time, in just a few clicks, from the “My subscriptions” section of your account. Cancellation takes effect at the end of the current period, and no further payment is collected.

Question 6

Are my results saved?

Accepted Answer

Yes. Your results are saved in your personal space as soon as you finish each test. You can view them at any time and track the evolution of your vision over time.

Question 7

Can I retake the tests an unlimited number of times?

Accepted Answer

Yes. As long as your access is active, you can retake each test as many times as you want, for example to compare your results at different times of the day or after a change of glasses.

Question 8

Is my data protected?

Accepted Answer

Yes. Your data is hosted securely, transmitted via an encrypted connection, and processed in compliance with GDPR. It is never resold to third parties.

Question 9

Do I need to create an account to take a test?

Accepted Answer

Your account is created automatically when you sign up, using your email address. It lets you find your results, retake tests, and manage your subscription.

Question 10

How do I log in to my account?

Accepted Answer

Click “My Account” at the top of the page, then enter the email address you used when signing up and your password.

Question 11

I forgot my password, what should I do?

Accepted Answer

On the login page, click the forgotten password link and enter your email address. You'll receive a link to set a new password. Be sure to check your spam folder if you don't see it.

Question 12

Can I use my account on multiple devices?

Accepted Answer

Yes. Log in with the same credentials on your computer, tablet, or smartphone: your results and subscription follow you across all your devices.

Question 13

How do I change my email address?

Accepted Answer

You can update your information from your account settings. If you no longer have access to your old email address, contact our team and we'll help you change it.

Question 14

How do I delete my account?

Accepted Answer

You can request deletion of your account and data at any time by contacting our team. Be sure to cancel your subscription beforehand so no new charges are made.

Question 15

How does the trial offer work?

Accepted Answer

The trial offer gives you full access to all tests for 48 hours for . It lets you discover Test Vision and get your first results before continuing with the subscription.

Question 16

What happens at the end of the trial?

Accepted Answer

If you don't cancel before the end of the 48 hours, the trial automatically continues with the subscription at /month, with no commitment. You can cancel at any time from your account.

Question 17

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard and American Express cards. All payments are secure and your card details are never stored on our servers.

Question 18

Where can I find my invoices?

Accepted Answer

Your invoices are available in the billing section of your account. You can download them at any time.

Question 19

Can I continue using Test Vision after cancellation?

Accepted Answer

Yes. After cancellation, you keep access to all tests until the end of the period you've already paid for. No further charges are made.

Question 20

Can I get a refund?

Accepted Answer

The refund terms are detailed in our refund policy. For any question about a charge, contact our team: we review each request carefully.

Question 21

When will I receive my results?

Accepted Answer

Your results are displayed immediately at the end of each test. They then remain available in your personal account.

Question 22

How do I interpret my results?

Accepted Answer

Each result is accompanied by a clear explanation and an indicative level (for example, good, needs monitoring). Personalized advice helps you understand what the test measures and what steps to take in your daily routine.

Question 23

Do my results count as a medical diagnosis?

Accepted Answer

No. Our tests provide an indication of your vision but do not constitute a diagnosis and do not replace an examination by an ophthalmologist or optician. They also cannot be used to issue a prescription for glasses or contact lenses.

Question 24

What should I do if a result is unusual?

Accepted Answer

A result can vary depending on fatigue, lighting, or the screen used: start by retaking the test under good conditions. If the result is confirmed or you experience visual discomfort, consult a healthcare professional.

Question 25

Can I track changes in my vision?

Accepted Answer

Yes. Your test history is saved in your personal account, allowing you to compare your results over time and spot any changes.

Question 26

Can I show my results to my ophthalmologist?

Accepted Answer

Of course. Your results can serve as a starting point for discussing with a healthcare professional at your next appointment.

Question 27

What data do you collect?

Accepted Answer

We only collect the data necessary for the service: your email address, your test answers, your results, and information related to your subscription. Details are in our privacy policy.

Question 28

Is my data shared with third parties?

Accepted Answer

No, your data is never sold. It is only shared with the providers essential to the operation of the service, such as our payment provider, in compliance with GDPR.

Question 29

How is my data secured?

Accepted Answer

Communications with our site are encrypted and your data is hosted on secure servers. Access to your information is strictly limited to those who need it to provide the service to you.

Question 30

How can I exercise my data rights?

Accepted Answer

Under the GDPR, you can access, correct, export or ask us to delete your data at any time. Just send your request through our contact form or by email to our support team. For an export, our team prepares a full copy of your data and emails it to the address linked to your account.

Question 31

Do you use cookies?

Accepted Answer

We use cookies that are necessary for the site to function and, with your consent, audience measurement cookies. You can change your choices at any time from the cookie management page.

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